Refund Policy

Last updated: August 25th, 2023

Eligibility for Refunds

Customers may be eligible for refunds under the following circumstances:

1. Damaged or Defective Products: If you receive products that are damaged or defective, kindly notify us within 2 days of receiving the items. Our support team will arrange either a replacement or a refund.
2. Incorrect Items: Should you receive items that differ from your original order, please inform us within 2 days of receipt. We will facilitate the correct item's delivery or issue a refund accordingly.

Refund Process

1. To initiate the refund process, promptly contact our customer support team at [email protected] with comprehensive details regarding the issue.
2. Refunds will be processed to the original payment method employed during the purchase. This process typically takes 5 business days from the date the returned product is received and assessed by our team.

Non-Refundable Items

While we strive to accommodate refunds wherever feasible, certain items, such as personalized, custom-made, or non-refundable products, might not be eligible for refunds. Kindly verify the refund eligibility of specific products before purchase.

Contact

If you have any questions or concerns, please contact us at [email protected].