Shipping Policy

Last updated, September 1st, 2023

Order Processing

After you place an order on our website, our team will process it within 1 to 2 business days.

You will receive an order confirmation email with your order details and tracking information once your order has been processed and shipped.

Shipping Methods

We offer a variety of shipping options to meet your needs, including standard and expedited shipping.

Shipping costs are calculated based on the shipping method, destination, and order weight. You can view the shipping cost during the checkout process before completing your purchase.

Estimated Delivery Times

Delivery times vary based on your location and chosen shipping method:

Standard Shipping: Estimated delivery within 5 to 7 business days.

Expedited Shipping: Estimated delivery within 2 to 3 business days.

Please note that delivery times are estimated and not guaranteed. Factors such as weather conditions, customs processing, and holidays may impact delivery.

International Shipping

We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination and shipping method.

Customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and may be collected upon delivery.

Order Tracking

You can track your order using the provided tracking number in your order confirmation email.

If you have an account on our website, you can also log in to view your order history and tracking information.

Address Information

Please ensure that your shipping address is accurate and complete to prevent shipping delays or issues.

We are not responsible for orders delayed or undelivered due to incorrect addresses provided by customers.

Shipping Delays

While we strive to meet estimated delivery times, unforeseen circumstances such as carrier delays or customs processing may cause delays.

If your order is significantly delayed, please contact our customer support team for assistance.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 3 days of receiving your order. We will work with you to resolve the issue.

For damaged shipments, please provide photos of the damaged items and packaging for our records.

For any additional questions or concerns regarding our shipping policy, please contact us at info@superhosepty.com.