Refund Policy

Last updated: August 25th, 2023

Eligibility for Refunds

Customers may be eligible for refunds under the following circumstances:

1. Damaged or Defective Products: If you receive products that are damaged or defective, kindly notify us within 2 days of receiving the items. Our support team will arrange either a replacement or a refund.
2. Incorrect Items: Should you receive items that differ from your original order, please inform us within 2 days of receipt. We will facilitate the correct item's delivery or issue a refund accordingly.

Refund Process

1. To initiate the refund process, promptly contact our customer support team at info@superhosepty.com with comprehensive details regarding the issue.
2. Refunds will be processed to the original payment method employed during the purchase. This process typically takes 5 business days from the date the returned product is received and assessed by our team.

Non-Refundable Items

While we strive to accommodate refunds wherever feasible, certain items, such as personalized, custom-made, or non-refundable products, might not be eligible for refunds. Kindly verify the refund eligibility of specific products before purchase.

Contact

If you have any questions or concerns, please contact us at info@superhosepty.com.